Privacy Policy

Last updated: April 5, 2026

Canopy PM ("we", "our", or "us") operates the Canopy PM mobile application and website. This policy describes how we collect, use, and protect your information.

Information We Collect

When you use Canopy PM, we may collect:

Account information — name, email address, and phone number provided during registration.
Property data — lease details, payment history, and maintenance requests associated with your account.
Photos — images you attach to maintenance requests. These are uploaded only when you explicitly choose to attach them.
Device information — device type, operating system version, and app version for troubleshooting and analytics.

How We Use Your Information

To provide and maintain the Canopy PM service.
To process rent payments and track payment history.
To manage maintenance requests and communicate updates.
To send important notifications about your lease or property.
To improve the app experience and fix issues.

Maintenance Communications

When Canopy PM helps coordinate maintenance, communications with vendors, service providers, managers, owners, residents, or other authorized contacts may be recorded, transcribed, summarized, and stored for maintenance coordination, documentation, service quality, and dispute-resolution purposes. Automated vendor calls should include a notice that the call is recorded and transcribed. If a participant objects, the automated call workflow may stop and route the issue for follow-up through another method.

Camera and Photo Library

Canopy PM requests camera and photo library access solely to allow you to attach photos to maintenance requests. We do not access your camera or photos for any other purpose. You can deny these permissions and still use all other features of the app.

Data Sharing

We do not sell your personal information. We may share data with:

Your property manager — to facilitate communication, payments, and maintenance.
Payment processors — to securely process rent payments.
Service providers — who help us operate the platform (hosting, email delivery), under strict data protection agreements.

Data Security

We use industry-standard security measures including encrypted connections (TLS), secure authentication, and access controls to protect your data. No method of electronic transmission is 100% secure, but we take reasonable precautions to safeguard your information.

Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us.

Your Rights

You may:

Request access to your personal data.
Request correction of inaccurate data.
Request deletion of your data.
Withdraw consent for optional data processing.

Children's Privacy

Canopy PM is not intended for use by anyone under the age of 18. We do not knowingly collect information from children.

Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes through the app or by email.

Contact Us

If you have questions about this privacy policy, contact us at [email protected].